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Delivery time may vary by country. For detailed information on delivery times to your location, please visit the “Shipping and Delivery” section. Here you will find an overview of expected delivery times per country, so you know exactly when to expect your order.
If you have any questions, please feel free to contact our customer service. We are happy to help you.
We would like to inform you that all our shipments are part of our express delivery service. This means that your package will be sent via the fastest shipping method, so you will receive it as soon home as quickly as possible.
For more information on delivery options and times, please refer to the relevant section on our website.
If you have any questions, please do not hesitate to contact our customer service. We are ready to assist you.
Shipping and return costs may vary by country. For detailed information on costs to your location, please visit the Shipping and Delivery section. Here you will find an overview of shipping and return rates by country and region, so you know exactly what costs apply to your order.
If you have any questions, please feel free to contact our customer service. We are happy to help you.
We would like to inform you that unfortunately it is not possible to have a parcel delivered to a hotel or any other institution other than your own address. Our delivery conditions only allow delivery to the address specified in your order.
If you have any questions or need further assistance, please feel free to contact our customer service. We are happy to help.
If you have made an error when entering your address, please let us know as soon as possible. We can change the address up to a certain point in the process.
However, it is important to note that it is not possible to change your address after the order has been shipped.
If you wish to request an address change after the order has been shipped, we recommend
contacting the delivery service. They may be able to assist with any delivery changes.
If you have any questions about address changes or other matters, please do not hesitate to contact our customer service. We are ready to assist you.
Would you like to know where your package is? Use the Track & Trace link you received via email. This link allows you to see exactly when the package is expected and where it is currently located during the delivery process.
If you did not receive the Track & Trace link or have other questions about the delivery of your package, please do not hesitate to contact our customer service. We are happy to assist you.
If there are items missing from your order, it's possible that with large orders, packages are split into multiple shipments. Therefore, we recommend checking the Track & Trace link first to see if there are separate links for the delivery of your order.
If there is only one Track & Trace link available and you are still missing items from your order, please contact our customer service. We are here to assist you and will do our best to resolve the issue promptly.
If you have any other questions or concerns, please feel free to reach out to us. We are here to help.
When importing goods from abroad, the U.S. Customs and Border Protection (CBP) considers you the ultimate importer. For customs clearance purposes, your
identification number (such as an EIN or Social Security Number) is required on Form 7501. Without this number, goods may be held or returned. Courier services
also require an identification number for electronic CBP entries; otherwise, a time-consuming paper entry may be required. For packages under $525 shipped via
international postal services, an importer number is typically not required.
Prices on our website may vary by country due to different currency exchange rates against the Euro and variations in VAT rates applicable in specific countries.
These factors can impact the final costs of our products outside the
Netherlands. We aim to be transparent about price variations and encourage our
customers to check the specific prices for their region at checkout.
If you are not at home to receive the package, it will either be taken to a pickup point or returned to our warehouse. You will receive a message from the delivery service indicating where you can pick up the package if it was taken to a
pickup point, or what the next steps are if it was returned to our warehouse.
If you have any questions about the delivery of your package or need more information, please do not hesitate to contact our customer service. We are ready to assist you.
To register a return and find more information about the return process, please refer to
the Returns and Exchanges page.
This page provides detailed instructions on how to initiate a return and what to expect
during the return process.
It's important to emphasize that without following our return procedures and initiating the return through our specified channels, we may not be able to assist if any issues arise during the return process. If you choose to return
items independently, you will be responsible for the process, and we may not be able to provide assistance.
If you have any questions about returning items or need more information, please don't hesitate to contact our customer service. We are here to assist you.
You can find all the information regarding exchanging and returning your order on our Returns and Exchanges page. This page provides detailed instructions and
guidelines for the return process, including how to initiate a return and what to expect.
It's important to note that you have 14 days to return your package. This gives you enough time to decide if you are satisfied with your purchase. We aim to ensure your complete satisfaction with your order, which is why we offer this generous return period.
If you have any questions about exchanging or returning items, or if you need more information, please feel free to contact our customer service. We are here to assist you.
Shipping and return costs may vary by country. For detailed information about the costs to your location, please refer to the "Shipping and Delivery" or "returns and refunds" section. Here you will find an overview of shipping and return rates per country and region, ensuring you have clarity on the applicable costs for your order.
If you have any questions, please feel free to contact our customer service. We are here to assist you.
Unfortunately, it is not possible to exchange items. If you require a different size or color, please follow our return procedure to return the product, and then place a new
order for the desired item.
We understand that this may involve additional steps, but this process ensures that you receive the correct product as quickly as possible and allows us to efficiently handle your order.
If you have any other questions about exchanges, returns, or need further information, please feel free to contact our customer service. We are here to assist you!
When returning products, please adhere to the following important conditions:
By meeting these conditions, we can ensure a smooth processing of your return.
If you have any other questions about the return process or need more information, please feel free to contact our customer service. We are here to assist you.
Upon inspection of returned items, if it is found that an item has stains or is damaged, we regretfully cannot accept the return. In such cases, no refund will be issued.
It is important to ensure that returned items are in their original, unworn condition as received. This ensures that we maintain our commitment to offering only the
highest quality products to all our customers.
If you have any further questions about our return policy or require more information, please do not hesitate to contact our customer service. We are here to assist you.
After receiving and inspecting your return, it may take up to 14 working days for the refund to be processed and returned to your account. We strive to handle this process as
quickly as possible, but please note that bank processing times may vary, affecting the time it takes for the funds to appear in your account.
We appreciate your patience and understanding during this period. If you have not received your refund after 14 working days, please feel free to contact our customer service. We are here to assist you and will conduct any necessary
investigations if needed.
If you have any other questions about the refund period or need more information, please do not hesitate to reach out to us. We are here to help.
The refunded amount will be returned to the same account or payment method used for the original purchase. This means the funds will be credited back to the bank account or payment option you used when placing your order.
We aim to make the return process as simple and convenient as possible for our customers.
There's no need to worry about updating payment details or additional administrative steps.
Please note:
If you made a purchase using a gift card and require a refund, the refunded amount will not be credited to your bank account. Instead, you will receive the refunded amount as new credit on a gift card.
If you have any other questions about refunds or need more information, please don't hesitate to contact our customer service. We are here to assist you.
Unfortunately, it is not possible to place an order in one country and then return it from another country. This is due to varying customs duties applied in different countries.
Each country has its own regulations regarding customs duties and taxes on imported goods. As a result, return shipments sent from another country may incur additional costs and administrative procedures.
To ensure a smooth return process and avoid unnecessary expenses, we recommend keeping your order and return within the same country.
If you have any further questions about international orders and returns, please feel free to contact our customer service. We are here to assist you.
We offer a 2-year warranty on all items purchased online through our webshop. If you have purchased an item from one of our retailers, different warranty conditions may apply. In such cases, we recommend contacting the respective retailer for further arrangements.
To claim warranty, please kindly contact us via email. In your email, please provide the following information:
• Order number
• Article number (starts with GB)
• Photo(s) of the defect
• Your name, address, and contact details
Our team will promptly handle your warranty request and provide you with further instructions.
If you have any further questions about our warranty conditions or need assistance with filing a warranty claim, please do not hesitate to contact our customer
service. We are here to assist you!
For warranty conditions related to items purchased from one of our retailers, we kindly advise you to contact the respective store directly to discuss your complaint.
Since you purchased the item through one of our retailers, they are best equipped to handle complaints and work with our business-to-business department to find a suitable solution.
It's important to note that we have specific protocols in place with our retail partners to ensure complaints regarding items sold through them are handled through a separate channel. Our department specifically handles complaints
related to online purchases, ensuring everyone receives the appropriate assistance.
If you have further questions about this process or about warranty terms, please feel free to contact our customer service. We are here to assist you!
Would you like to know the status of your order? Simply follow the Track & Trace link you received via email. This link allows you to track the shipping status of your package and provides an accurate estimate of the expected delivery date.
Using the Track & Trace link is a convenient way to stay informed about the progress of your order, ensuring you know exactly when to expect your package.
If you haven't received a Track & Trace link or have any other questions regarding the shipment of your order, please feel free to contact our customer service.
We are here to assist you.
If you have made a mistake while placing your order or wish to cancel your order for any reason, please let us know as soon as possible. We can cancel the order up to a certain point in the process. However, it is important to note that it may not always be possible to cancel an order once it has been processed or shipped.
If you wish to cancel after the order has been processed, we recommend contacting our customer service immediately. We will do our best to determine if the
cancellation is still possible and inform you accordingly.
If the order has already been shipped, we can attempt to stop the delivery, but this depends on the delivery status. In such cases, we advise you to contact the delivery service to check if any changes can be made to the delivery.
Please note that our customer service is available on weekdays from 9:00 AM to 5:00 PM CET.
If you have any questions about canceling your order or any other matters, please do not hesitate to contact our customer service.
We are here to assist you.
For larger orders, it is possible that the package will be split for shipping. Please be aware and carefully check the shipping information email to see if your package has been split. You may receive multiple tracking numbers for different packages.
When your order is split, we recommend checking the tracking information for all packages. This allows you to closely monitor the delivery status of each package and ensure that all items from your order are delivered safely to you.
If you have any questions about the delivery of split packages or any other inquiries, please do not hesitate to contact our customer service.
We are here to assist you.
Did you accidentally receive the wrong item? Or is the item you received defective? Please contact our customer service immediately. We understand that this can cause inconvenience and will do our utmost to resolve the issue as quickly as possible.
Our team is ready to take the necessary steps, such as returning the wrong item and sending the correct item, so you can be satisfied with your order as soon as possible.
If you have any other questions or comments, please do not hesitate to contact us.
We are here to help.
Unfortunately, it is not possible to modify the details on the invoice, such as the address, after the order has been placed. Therefore, it is important to carefully check
that all information is correctly entered during the ordering process.
Ensuring the accuracy of the invoice details is your responsibility. Make sure that all information is accurate and up-to-date to avoid any potential issues.
If you have any questions about your invoice details or need assistance with placing an order, please feel free to contact our customer service. We are here to
help.
If you have a complaint about an item purchased through a retailer, we kindly ask you to contact the store in question to discuss your complaint.
If you have a complaint about an item purchased directly online from us in the webshop, please send us an email with the following details: the item number, order number, pictures of the problem and your full name and address details.
We will carefully investigate your complaint and see how we may be able to help you.
Please note:
Goldbergh uses a 2-year warranty period. This means that we strive to provide the highest quality and service for our products during this period.
If you have further questions about submitting a complaint or would like more information about our warranty conditions, please feel free to contact our customer service. We are here to help.
We would like to alert you to an important issue that is becoming increasingly common: the proliferation of fake websites offering our products at unrealistically low prices. These websites may seem reliable at first glance, but unfortunately they are nothing more than misleading imitation pages.
Our products are sold exclusively through our official site www.goldbergh.com We do not offer outlets, large-scale discounts, or temporary sale prices. If you come across a website claiming to offer our products at heavily discounted prices, this is a clear indication that it is a fake website.
If you have any other questions or concerns, please feel free to reach out to us. We are here to help.
Depending on the country to which your order is being shipped, Goldbergh accepts various payment methods. We accept creditcards for all countries.
Creditcards:
Other payment methods:
Local payment methods:
Gift Cards:
If you have any further questions or need assistance, please feel free to contact our customer service.
You can also pay with a gift card at Goldbergh. For more information, please refer to the Gift Card section.
It is not possible to pay after delivery or on account at Goldbergh. All purchases must
be paid for upfront using the available payment methods. For more information, please refer to the “Available Payment Methods” section.
The money will be refunded to the same account used to make the original payment. This means that the amount will be refunded to the bank account or payment method
you used when placing your order.
Our goal is to make the return process as straightforward and convenient as possible for our customers. If you have any further questions about refunds or need more information, please don't hesitate to contact our customer service. We're here to assist you!
Please note:
If you made a purchase using a gift card and require a refund, the refunded amount will not be returned to your bank account. Instead, it will be issued as new credit on a gift card.
Our transactions are processed through Shopify Payments. Shopify is fully PCI-DSS Level 1 certified, providing the highest level of security for both sellers and
consumers.
Stored card details:
To expedite your future shopping experiences, you have the option to securely store your credit card details. You can choose not to store your card details by unchecking the box on the payment page. If you change your address or add a new
one, you will need to re-enter your card details.
Please note:
Always verify the address carefully. You are responsible for ensuring the accuracy of the address provided.
The Goldbergh gift card is available in different amounts, so you can choose the amount that suits your gift preferences, ranging from €50, - to €500, -.
The Goldbergh gift card can only be purchased and used on the official Goldbergh website.
However, upon purchase, the currency will be converted to the customer's preferred currency. All transactions, including buying and using the gift card, are then
processed in the chosen currency.
At Goldbergh, you can only pay with a Goldbergh gift card. Other gift cards are not accepted as a form of payment. A Goldbergh gift card provides a convenient way to make purchases in our online store.
For more information about available payment methods, please refer to the "Types of Payment Methods" section in our FAQ.
The Goldbergh gift card remains valid for 24 months (2 years) from the date of purchase, including any remaining balance.
If you make a purchase using a gift card and require a refund, the refunded amount will not
be credited back to your bank account. Instead, you will receive the refunded amount as new credit on a gift card.
Goldbergh has established a specific size chart so you can easily find the right fit. We recommend carefully checking the product's fit before selecting your size. If the size isn't quite right, don't worry. You can easily return the item and
order a different size. We aim to make your shopping experience as seamless as possible.
At Goldbergh, we strive to make your shopping experience as seamless as possible.
If the size of your ordered item isn't quite right, don't worry. You can easily return the item according to our return policy. Afterwards, you can place a new order for the correct size by visiting our website and selecting the desired product again. For more information on the return process, please refer to the "Returns" section.
We understand how frustrating it can be when the size you’re looking for is temporarily out of stock. To make sure you don’t miss out when it becomes available again, we’ve made it easy for you to be the first to know.
We value your interest in our products and want to ensure you have the best shopping experience possible. By signing up for restock notifications, you’ll never miss out on your favorite items.
Thank you for choosing us, and we hope you find exactly what you’re looking for soon!
Washing your Goldbergh garments is simple if you follow these steps:
Check the label:
Always refer to the washing label inside the garment for specific washing instructions and explanations of icons. These icons indicate the best way to care for the
garment.
Sort by color:
Always wash your Goldbergh item with like colors to prevent color mixing and maintain color brightness.
Inside out:
Turn the garment inside out before placing it in the washing machine. This helps protect the outside of the garment and preserve prints or embellishments. Additionally,
it's important to remove the belt before washing.
Close zippers:
Close all zippers and buttons before washing the garment to prevent damage to other items of clothing and ensure that the zipper remains in good working order.
Following these simple steps will help keep your Goldbergh garments looking great for a long time. For more specific washing instructions and advice, you can always consult the washing label or contact our customer service.
Over time and with repeated washing, the water repellency of a Goldbergh item may decrease. Therefore, it is advisable to re-impregnate some Goldbergh items.
Steps to re-impregnate your Goldbergh item.
Choose the right impregnation product:
There are various impregnation products available, such as sprays, liquids, or detergents. Make sure to choose a product suitable for the material of your item (e.g., synthetic, cotton, or special materials like Gore-Tex).
Before impregnating the item, it's important to clean it thoroughly according to the instructions on the label. This ensures that the impregnation product can adhere well to the fabric.
Apply the impregnation product:
Go to a well-ventilated area or outdoors and apply the impregnation product evenly to
the outside of the item. Follow the instructions on the product packaging carefully. Make sure to cover all parts of the item, including seams and zippers.
Let the item dry:
Allow the item to dry completely according to the instructions on the impregnation product. This may involve air-drying the item or using a low temperature setting in the dryer.
It's advisable to regularly check if the water repellency of your item is still effective, especially after washing. If necessary, you can repeat the impregnation process to ensure that your item remains optimally protected against moisture.
Please note:
Not all Goldbergh items can be impregnated; always check carefully whether it's possible to wash and dry the item according to the impregnation product.
For specific questions about maintaining your Goldbergh item, consult the washing label or contact our customer service for personalized advice.
Goldbergh items can be taken to the dry cleaner, provided it is indicated on the care label. However, it's important to note that any damage that occurs from cleaning outside the washing instructions is not covered under warranty.
For Goldbergh items with down, extra care is necessary. After washing, down feathers can clump together, causing them to become lumpy in the garment. It's essential to properly dry down items.
The best method is to lay the item flat to dry instead of hanging it, to prevent the down from shifting downward and to maintain its proper shape. During drying,
it's important to shake and fluff the garment regularly to separate the
feathers and restore their volume.
Some Goldbergh items can be tumble dried. In such cases, using dryer balls is recommended to help keep the down in place and evenly distributed during the drying process. This helps preserve the quality of the down and ensures the garment retains its original shape and volume.
At Goldbergh, we have updated our policy and no longer use real fur in our products.
This decision reflects our commitment to animal welfare and ethical responsibility. We are dedicated to offering high-quality fashion items that are both stylish and respectful towards animals.
By avoiding the use of real fur, we contribute to a more sustainable and animal-friendly approach within the fashion industry.