At Goldbergh, our commitment to exceptional quality and refined craftsmanship is woven into every product we make. You’ll notice it in every stitch, every material, and every design detail. This is gear designed not only to look stunning but also to perform flawlessly in various challenging conditions.

 

Goldbergh products purchased from an authorized retailer come with a comprehensive warranty against defects in materials and workmanship for the product's lifetime—meaning the typical wearable life of the product.

 

If your item fails due to a manufacturing defect, we will repair or replace it at no cost.
If the original style is unavailable, we will provide an alternative of equal value and similar style.

It's essential to recognize that no product can last forever, even with the utmost care.
Outdoor sports, especially skiing, mean equipment is often exposed to tough environments. Products frequently used in rugged settings—heavy snow, extreme cold, or rough terrain—will naturally experience wear and tear faster.

 

Over time, you may observe fading fabrics, frayed cuffs, or surface scratches—marks that tell the story of your adventures. Impacts from rocks, trees, and other outdoor elements contribute to this natural aging process.

 

When evaluating warranty claims, we consider the product’s usage history and whether its condition reflects reasonable wear and tear. If the item has simply reached its natural end of life due to consistent use, we will help you find a suitable replacement that meets your needs.

This limited warranty provides coverage for your Goldbergh products but comes with specific exclusions. It is important to note that this warranty does not cover issues or damage arising from the following circumstances:

 

Collisions, uncontrolled impacts, and/or crashes: Damage resulting from unforeseen accidents or harsh impacts outside normal wear and tear.

Misuse, abuse, neglect, negligence, or unauthorized alterations: Any damage caused by improper handling, lack of care, or modifications made without our approval.

Theft or loss: Unfortunately, stolen or lost items are not covered under this warranty.

What if I bought my item in a retail store?

For warranty claims on items purchased through one of our retailers, please contact the retailer directly. They will coordinate with our business-to-business team to resolve your request.

 

For purchases made through the Goldbergh online store, our service team will manage warranty claims to provide you with optimal support. To claim warranty, please kindly contact us via email-webshop@goldbergh.com

In your email, please provide the following information:

• Order number
• Article number (starts with GB)
• Photo(s) of the defect
• Your name, address, and contact details

Should you have any questions about our warranty terms or need assistance with the process, do not hesitate to reach out to our customer service team.

Currently, we don’t offer custom alterations or modifications. We’re here for any other questions or help you might need.